Faveo is a brand that offers a range of customer support and helpdesk solutions to businesses. Their products are designed to streamline customer interactions, improve response times, and enhance overall customer satisfaction.
Incorporated in 2013
Headquartered in Mumbai, India
Co-founded by Arvind Agrawal and Sriram Manoharan
Initially started as an open-source helpdesk software project
Launched Faveo Helpdesk, a commercial version of their open-source software, in 2016
Expanded their product offerings with Faveo Customer Support Suite, Faveo Email Support, and Faveo Social Media Management
Achieved significant growth and gained customer base in various industries
Continuously improving and expanding their product portfolio to meet evolving customer needs
Freshdesk is a popular customer support software that offers a range of features such as ticketing, knowledge base, and live chat. It has a user-friendly interface and offers integrations with various business applications.
Zendesk is a leading customer service software that provides a comprehensive suite of tools for customer support, including ticketing, live chat, and self-service options. It offers advanced analytics and customizable workflows.
Zoho Desk is a helpdesk software that enables businesses to provide seamless customer support experiences. It offers features like ticket management, automations, and AI-powered assistance.
Faveo Helpdesk is a customer support platform that enables businesses to manage and resolve customer queries efficiently. It offers features like ticket management, knowledge base, and automation tools.
Faveo Customer Support Suite is a comprehensive solution that combines various customer support tools to enhance customer interactions and satisfaction. It includes ticketing, live chat, email support, and social media management functionalities.
Faveo Email Support is a specialized product focused on providing efficient email-based customer support. It offers features like email ticket management, automated responses, and analytics.
Faveo Social Media Management helps businesses manage and respond to customer inquiries and feedback received through social media channels. It allows for efficient monitoring, engagement, and ticket resolution on platforms like Facebook and Twitter.
Faveo products are suitable for a wide range of industries including e-commerce, IT services, telecommunications, hospitality, healthcare, and more.
Yes, Faveo offers customization options to tailor their products to meet the unique needs of businesses. They provide flexibility in branding, workflows, and integrations.
Yes, Faveo Helpdesk is available as a cloud-based solution, allowing businesses to access and manage customer support operations remotely.
Yes, Faveo offers training and support services to help businesses get started with their products. They provide documentation, video tutorials, and assistance from their support team.
Yes, Faveo products offer integrations with popular software and platforms such as CRM systems, communication tools, and social media platforms to streamline workflows and data exchange.